Our Values
We have based our values on a principle that humans have abided by for centuries - it’s called the golden rule. The golden rule simply states that you should treat others as you would like others to treat you.
We think that this should be true in every relationship, whether you’re dealing with people or organisations. Which is why we created these four golden rules for our business.
Be compassionate, empathetic and respectful
Unfortunately, people often feel ashamed or embarrassed to owe money even though it's completely normal. In many cases, individuals and families find themselves with an open debt through no fault of their own. We promise to take our time to listen, acting with compassion, empathy and respect whenever we speak to customers.
We’ll never trade profit over people. Our policies are set up to benefit customers without doing harm. In fact, our employees aim for positive customer outcomes, not repayment rates.
Be fully transparent and accountable
We think our industry needs to be completely transparent. That’s why we’ll always tell customers about their rights and responsibilities, as well any charges on their account.
If you have any questions, you can contact us at any time. We’re always here to help.
Offer personalised, individual support
Many people find themselves in the debt cycle because of a sudden change in circumstances. We don’t believe that a one-size-fits-all approach helps people get out of debt in the long term.
That’s why we work with every customer to find a personalised solution to fit their individual situation.
Provide aftercare and financial education
Once we’ve helped customers settle an account, we hope we’ll never have to ask them for another payment.
We will provide useful information on financial literacy and wellbeing, as well as mental health. So we can help customers get out of debt, and stay out of debt.
These are the principles that we at Ophelos stand by, in solidarity with you.
— The Ophelos Team