Unfortunately, people often feel ashamed or embarrassed to owe money even though it's completely normal. In many cases, individuals and families find themselves with an open debt through no fault of their own. We promise to take our time to listen, acting with compassion, empathy and respect whenever we speak to customers. We’ll never trade profit over people. Our policies are set up to benefit customers without doing harm. In fact, our employees aim for positive customer outcomes, not repayment rates.

We think our industry needs to be completely transparent. That’s why we’ll always tell customers about their rights and responsibilities, as well any charges on their account. If you have any questions, you can contact us at any time. We’re always here to help.